Privacy Policy

Privacy Policy


SMS Communications

Collection and Use of Phone Numbers

We collect phone numbers as part of our services to communicate with you via SMS for various purposes. These purposes include, but are not limited to:


  • Transactional updates (e.g., order confirmations, delivery status)
  • Service notifications (e.g., system maintenance or updates)
  • Marketing communications, if you have opted in
  • Reminders and alerts (e.g., appointment reminders or payment due notifications)


By providing your phone number, you consent to receiving SMS messages from us in accordance with this privacy policy and applicable laws.

Compliance with A2P Guidelines

We comply with the industry standards for A2P (Application-to-Person) messaging, ensuring all SMS communications sent to you adhere to the following guidelines:

1. Opt-In Consent

We only send SMS messages to users who have explicitly opted in to receive communications via SMS. You will not receive SMS marketing messages from us unless you have provided prior consent.

2. Message Frequency

The frequency of SMS messages will depend on the type of communication (e.g., transactional vs. marketing). You will be informed of the expected frequency when opting in.

3. Message Content

SMS communications will include clear and concise information related to your interaction with our service, such as account updates, notifications, and marketing information, based on your consent.

4. Data Privacy

Your phone number will be securely stored and used solely for the purposes outlined in this privacy policy. We do not share your phone number with third parties for their marketing purposes without your explicit consent.



Opting Out

If you no longer wish to receive SMS messages from us, you may opt out at any time by following the opt-out instructions provided in the SMS message, typically by replying with "STOP" or another designated keyword. Once you opt out, you will no longer receive SMS communications unless you opt back in.



Carrier Fees and Charges

Please note that standard messaging and data rates may apply based on your mobile carrier’s plan. You are responsible for any fees incurred for receiving SMS messages from us.



SMS Data Security

We take reasonable steps to protect your phone number and any personal information transmitted via SMS, ensuring compliance with applicable data privacy and security laws. However, no data transmission over the internet or mobile network can be guaranteed to be 100% secure.



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